Operational Excellence at McDonald's

Interview of Eric Bisson, Senior Vice President Operations, IT and PMO at McDonald's France

 

In this interview Eric Bisson, Senior Vice President Operations, IT and PMO at McDonald's France, shares with Philip Marris, CEO at Marris Consulting, on operational excellence in McDonald's France kitchens.

A restaurant is a "small kitchen" and McDonald's France managed to keep a fast food service while removing their finished goods stock at the end of their lines. This required responsiveness in the kitchen but also reliable processes and standards.

The World leader in the fast food industry is today one of the companies that apply Lean very well, without even being aware of it. 

Video in French only

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Marris Consulting, expert in Theory of Constraints & Critical Chain Project Management

 

Marris Consulting is an expert in the Theory of Constraints (ToC) and Critical Chain Project Management (CCPM). As industry consultants, we are focused on helping process and manufacturing industries reach their highest levels of performance by using Constraints Management  combined with Lean and Six Sigma. We also use Critical Chain Project Management which we sometimes combine with Lean engineering to improve project performance. If you are unsure about the actions which need to be implemented to improve operational efficiency, our industrial management consultants can also conduct a performance audit. Furthermore, our experts host numerous Theory of Constraints (ToC), lean and project management training sessions throughout the year.

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About Marris Consulting

Marris Consulting is an industry consulting and training company specialized in the Theory of Constraints (ToC) and Critical Chain Project Management. We focus on improving the performance of manufacturing and process industries by using Constraints Management combined with Lean and Six Sigma. To boost project performance, we also use Critical Chain Project Management (CCPM), which we sometimes combine with Lean Engineering. Our 2-day performance audits, our performance consulting services and our project management, Lean, ToC & CCPM training by our industry consultants offer a wide range of solutions to help our clients around the world reach the highest possible levels of performance.

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