TOCICO 2021 Conference - Alyssa Martin - Maximizing client throughput in a complex tax environment

Alyssa Martin shares the great success her company experienced after implementing the Critical Chain

 

TaxValet is a US sales tax service provider. The Onboarding process was the bottleneck of the organisation: integrating new customers was very time-consuming, which limited the potential growth of the company. Moreover, the Onboarding team was also responsible for the management of existing clients in addition to the Onboarding activities. This has resulted in high level of stress, multitasking, longer delivery times and reduced quality for the team since any new client request was accepted.

 

During the 19th edition of TOCICO International Conference, Alyssa Martin, the Onboarding Team Lead at TaxValet, presents in 30 minutes how the implementation of the Critical Chain Project Management methodology took place with her team and the tremendous results it led to.

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To enhance your experience, Marris Consulting organizes training sessions on Theory Of Constraints applied to production and projects environments

 

Critical chain project management training

Marris Consulting, expert in Theory of Constraints & Critical Chain Project Management

 

Marris Consulting is an expert in the Theory of Constraints (ToC) and Critical Chain Project Management (CCPM). As industry consultants, we are focused on helping process and manufacturing industries reach their highest levels of performance by using Constraints Management  combined with Lean and Six Sigma. We also use Critical Chain Project Management which we sometimes combine with Lean engineering to improve project performance. If you are unsure about the actions which need to be implemented to improve operational efficiency, our industrial management consultants can also conduct a performance audit. Furthermore, our experts host numerous Theory of Constraints (ToC), lean and project management training sessions throughout the year.

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About Marris Consulting

Marris Consulting is an industry consulting and training company specialized in the Theory of Constraints (ToC) and Critical Chain Project Management. We focus on improving the performance of manufacturing and process industries by using Constraints Management combined with Lean and Six Sigma. To boost project performance, we also use Critical Chain Project Management (CCPM), which we sometimes combine with Lean Engineering. Our 2-day performance audits, our performance consulting services and our project management, Lean & ToC training by our industry consultants offer a wide range of solutions to help our clients around the world reach the highest possible levels of performance.

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