Improving the production flow of hamburgers

Approach

  • Diagnosis and analysis of the new restaurant system.

  • Identification of the constraint that had increased customer service times.

  • Implementation of full kitting by grouping customer orders from the beginning to the end of the flow.

  • Improvements in operations, management, KPIs, training and standards, work station layouts, etc.

  • Improvements in production scheduling (especially of the proteins).

  • Control system for the Work In Progress.

Results obtained

  • The production flow of hamburgers, chips, beverages and ice cream throughout the process became much more fluid with reductions in service times of up to 60%.

  • A very significant reduction in incomplete or incorrect customer order fullfillment.

  • Upgrading several key production standards.

  • Important reduction in the stress level.

  • Significant improvement in financial performance
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About Marris Consulting

Marris Consulting is an industry consulting and training company specialized in the Theory of Constraints (ToC) and Critical Chain Project Management. We focus on improving the performance of manufacturing and process industries by using Constraints Management combined with Lean and Six Sigma. To boost project performance, we also use Critical Chain Project Management (CCPM), which we sometimes combine with Lean Engineering. Our 2-day performance audits, our performance consulting services and our project management, Lean & ToC training by our industry consultants offer a wide range of solutions to help our clients around the world reach the highest possible levels of performance.

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