Factories,
People
& Results
Theory of Constraints, Critical Chain Project Management, Lean : industry consulting & training - Marris Consulting
Webinar - How to optimize the flows in the services
The flow, vital in industry as well as in services
In the service sector, whether it's an insurance company, a bank, an IT services company, or a government agency, everything seems intangible. Nothing runs on rails or moves along a production line, and yet, every request, every file, every client, every ticket follows a more or less repetitive path through various departments and activities—a flow.
We invite you to this webinar that will explore this often-overlooked mechanism: flow in services.
We will demonstrate how organizations can gain speed, efficiency, and quality simply by learning to observe how the "file" flow moves between two tasks, two decisions, two departments.
An approach that transforms performance and the customer/user experience.
Date & Information
Date: Thursday 29th of January 2026
Time: 12:30pm to 1:15pm (CET / Paris)
6:30am to 7:15am (EDT / New York)
Free webinar in French
Registration mandatory
Based on extensive experience working with service companies, this webinar presents our "learnt lessons" for managing and optimizing workflows within your services.
1. See the invisible: map the real journey of a request/case/customer
2. Mastering waiting queues
3. Identifying and protecting bottlenecks
4. Minimizing Work in Progress (WIP) to avoid organizational overload
5. Synchronizing teams and streamlining handovers
Better manage your flows to shorten processing and payment (!) times, support business growth, reduce costs and stress, and improve customer satisfaction.
About Philip Marris
Philip started his Theory Of Constraints journey in 1986 when he joined Creative Output and worked with Eliyahu Goldratt, the founder of TOC and author of the worldwide bestseller “The Goal”. In 1994 he wrote a bestselling TOC textbook in French.
He is also a recognized Lean expert and combines Lean (Manufacturing/Engineering/Management) with TOC. He founded Marris Consulting based in Paris France in 2005.
Half their business is outside of France in Europe and the rest of the world. He is bilingual and bi-cultural French/English. He is very active in the TOC community. He has implemented TOC over 350 times in over 30 countries. His clients include: Air France, ArcelorMittal, Ariane Group, Embraer, Emerson, GSK, McDonald's, Louis Vuitton, Procter & Gamble, Rolex, Safran, Siemens, SKF, Société Générale, TDK, Thales and Valeo.
To know more about the Theory of Constraints
About Marris Consulting
Marris Consulting is an industry consulting and training company specialized in the Theory of Constraints (ToC) and Critical Chain Project Management. We focus on improving the performance of manufacturing and process industries by using Constraints Management combined with Lean and Six Sigma. To boost project performance, we also use Critical Chain Project Management (CCPM), which we sometimes combine with Lean Engineering. Our 2-day performance audits, our performance consulting services and our project management, Lean, ToC & CCPM training by our industry consultants offer a wide range of solutions to help our clients around the world reach the highest possible levels of performance.