Factories,
People
& Results
Theory of Constraints, Critical Chain Project Management, Lean : industry consulting & training - Marris Consulting
Insurance: Reduction of lead times for business value estimation projects
Context
The company, a firm acting as an insurance expert, provides long-term support to its clients. From creating descriptive inventories of the client company's assets—buildings, equipment, and office furniture—which serve as input data for insurance contracts, to providing support in the event of a claim to best represent their client before insurance company experts.
Each client is considered a unique project.
To cope with strong growth, the challenge is to improve efficiency and reduce leadtimes by industrializing their processes, including the asset valuation.
Objectives
The objectives of this support are, as often:
- Increase "production" capacity, i.e., be able to process more cases with the same teams;
- Reduce leadtimes and therefore payment times, without compromising case quality;
- Improve the on-time completion.
Approach
- Flash diagnostic of the company's strengths and weaknesses
- Training of key actors in Critical Chain Project Management and the Theory of Constraints.
- Implementation of Critical Chain Project Management on large projects (more than 3 months).
- Roll out of Critical Chain Project Management across the entire business portfolio.
- Implementation of new KPIs.
- Implementation of weekly routines for monitoring files with prioritization according to the state of the Fever Chart and the Critical Chain
Results
- Lead Time of estimates reduced by 30% > Going from 226 days of deadlines to 144 days on average.
- Announcing to clients the use of the Critical Chain and the Fever Chart to monitor their projects enabled the company to sign more contracts.
- Reduction in stress for all those involved in the projects.
About Marris Consulting
Marris Consulting is an industry consulting and training company specialized in the Theory of Constraints (ToC) and Critical Chain Project Management. We focus on improving the performance of manufacturing and process industries by using Constraints Management combined with Lean and Six Sigma. To boost project performance, we also use Critical Chain Project Management (CCPM), which we sometimes combine with Lean Engineering. Our 2-day performance audits, our performance consulting services and our project management, Lean, ToC & CCPM training by our industry consultants offer a wide range of solutions to help our clients around the world reach the highest possible levels of performance.